Refund and Returns Policy

Thank you for shopping at Best Buy Watch. Our online shop provides unique fashion products from our independent designers back by high-quality material and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.

If your items are defective or damaged, or just because you think the items you received are bullshit – just tell us and we will give you 100% refund. You don‘t even need to return that item to us (which will cost your money and time). We strongly encourage you to email us at [email protected], your satisfaction is very important to us!

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or return.

Requirements for a Refund

• Purchase (except personalized item(s)) can be returned within 30 days from the delivered date (i.e., if the receipt has a date of January 1, 2019, the return must be postmarked by January 31, 2019)
• Personalized item(s) is not eligible for return. Personalized item(s) can only be returned if it is defective/damaged or the wrong item.
• Items must be unused, undamaged, and careful packing, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
• The buyer is responsible for the return shipping costs.
• Item(s) must be returned using an insured and traceable shipping method.
• Shipping and handling costs are not eligible for refunds.

Refunds will be issued back to the form of payment used. This includes gift cards. We cannot refund another form of payment if a gift card was used at checkout.

If you choose to return your order without consulting a representative, and it does not meet all of our requirements, a refund will not be issued, and you will be notified via email with any and all options available to you on how to proceed.

Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to: Buy 1 Get 1 Free sale, discount codes greater than 10%, or Free Shipping promotions.

Important Notice

Kind reminder: Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We will issue a refund to your original payment method within a week.

Defective/Incorrect/Damaged Items

Did you receive a faulty unit or the wrong product?

If your items are defective or damaged, just tell us and we will give you a 100% refund or replace the new one immediately for free. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Our policy lasts 30 days. If 30 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange.

We will:

Give you 100% Refund for Defective/Incorrect/Damaged Items as it’s totally our fault.

If you want to replace your items, we will make a new one immediately and send it to your address. 100% Free. You don’t even need to pay any extra cost or return anything.

Unhappy with the items you received

If you are unhappy with the items you received, please let us know we will try our best to correct our mistake.

We will immediately make a refund if it helps you feel better. You don’t need to return those items to us (which will cost you money and time), just send us an email. Your happiness is very important to us!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund yet, please contact us at [email protected].